Frequently Asked Questions
Everything you need to know about your luxury shopping experience.
What is the typical delivery timeframe for domestic and international orders?
Domestic orders within Pakistan are typically delivered within 5-7 working days. For international orders, delivery can take between 10-15 working days, depending on the destination and customs processing.
Do you offer customization or made-to-measure services?
Yes, we offer customization for our formal and bridal collections. You can provide your specific measurements through our size chart portal or contact our fashion consultants via WhatsApp for personalized assistance.
What payment methods are accepted on Faiza Saqlain Official?
We accept all major credit and debit cards (Visa, Mastercard), Bank Transfers, and Cash on Delivery (COD) for orders within Pakistan. International customers can pay securely via our global payment gateways.
What is your return and exchange policy?
We accept exchanges for unworn items with original tags within 7 days of delivery if the product is faulty or the wrong size was sent. Please note that customized or sale items are non-refundable and non-exchangeable.
How can I track my order status?
Once your order is dispatched, you will receive a confirmation email and SMS containing a tracking number and a link to the courier's portal to monitor your shipment in real-time.
Are the colors of the outfits exactly as shown in the pictures?
While we strive for color accuracy, slight variations may occur due to photographic lighting sources or your monitor settings. We ensure that the craftsmanship and quality remain consistent with our premium standards.