Returns & Exchanges
Faiza Saqlain Official strives to ensure customer satisfaction; however, we only accept returns or exchanges for products that are received with manufacturing defects or incorrect sizing. Please note that all customized or sale items are considered final sale and are not eligible for return.
Initiate a Request
Contact our customer care team via email or WhatsApp within 48 hours of delivery, providing your order number and photographic evidence of the defect.
Internal Review
Our quality assurance team will review your claim within 3-5 business days to verify the issue and authorize the return or exchange process.
Secure Packaging
Once approved, pack the item in its original brand packaging with all tags, labels, and the original invoice included to ensure a valid return.
Dispatch and Processing
Ship the parcel back to our flagship studio; upon receipt and inspection, we will issue a replacement or a store credit valid for future purchases.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing